The Certification Process

The certification process according to ISO 17024:2012 involves several key stages from initial application through to accreditation. This comprehensive guide covers each step in detail, offering insights into what organizations need to know and do to achieve certification.

Introduction to ISO 17024:2012

ISO 17024:2012 specifies requirements for bodies that certify personnel in various professions or fields of expertise. It aims to ensure consistent, impartial, and credible certification processes that benefit both certified professionals and the industries they serve. Accreditation to ISO 17024 signifies that a certification body operates according to internationally recognized practices, fostering trust and recognition globally.

Understanding the Certification Process

Step 1: Initial Inquiry and Application

The certification journey typically begins with an organization’s inquiry into ISO 17024 requirements. They assess whether their certification processes align with the standard’s criteria. Upon deciding to pursue certification, the organization submits an application to an accredited certification body (CB). The application outlines the scope of certification, including the profession or field of expertise and the geographical areas where certifications will be offered.

Step 2: Document Review and Gap Analysis

Once the application is received, the CB conducts a document review to assess the organization’s existing certification processes against ISO 17024 requirements. This review identifies any gaps between current practices and standard requirements. The organization may need to update its policies, procedures, and documentation to align with ISO 17024 specifications.

Step 3: On-Site Assessment (Initial Assessment)

After addressing identified gaps, the next step involves an on-site assessment by the CB. Qualified auditors visit the organization’s facilities to evaluate its conformity to ISO 17024. This assessment includes interviews with personnel, review of documents, and observation of certification processes in action. The auditors verify that the organization implements its documented procedures effectively and consistently.

Step 4: Corrective Actions and Follow-Up

Following the initial assessment, the CB issues a report detailing findings, which may include non-conformities (areas where the organization does not meet ISO 17024 requirements). The organization must address these non-conformities through corrective actions, which involve developing and implementing solutions to resolve identified issues. The CB conducts a follow-up assessment to verify the effectiveness of corrective actions.

Step 5: Decision on Certification

Based on the assessment findings and corrective actions, the CB makes a decision regarding certification. If the organization meets all ISO 17024 requirements, the CB grants certification. The certification may be provisional, depending on the completion of any outstanding actions. Once all requirements are satisfactorily met, the CB issues a formal certification document.

Step 6: Surveillance Audits

ISO 17024 certification is subject to ongoing surveillance audits by the CB to ensure continued compliance. Surveillance audits typically occur at regular intervals, such as annually or biannually, depending on the CB’s policies and the complexity of the certification process. These audits monitor the organization’s adherence to ISO 17024 requirements and identify any changes or improvements needed.

Step 7: Re-certification

ISO 17024 certification is valid for a specified period, often three to five years, after which re-certification is required. Re-certification involves a comprehensive reassessment process similar to the initial certification process. The organization undergoes document reviews, on-site assessments, and audits to demonstrate continued compliance with ISO 17024. Successful re-certification reaffirms the organization’s commitment to maintaining high standards in personnel certification.

Key Considerations for Successful Certification

Commitment from Senior Management

Successful certification to ISO 17024 requires commitment and support from senior management. Leadership must allocate resources, define responsibilities, and communicate the importance of certification throughout the organization.

Documentation and Process Alignment

Documented procedures must align with ISO 17024 requirements and accurately reflect the organization’s certification processes. Clear documentation ensures consistency, transparency, and traceability in certification activities.

Competence of Personnel

Personnel involved in certification activities must possess the necessary competence and qualifications. Training and development programs should enhance skills in auditing, quality management, and understanding of ISO 17024 principles.

Continuous Improvement

Continuous improvement is integral to maintaining ISO 17024 certification. Organizations should monitor performance metrics, solicit feedback from stakeholders, and implement corrective and preventive actions to enhance certification processes continually.

Stakeholder Engagement

Engaging stakeholders, including certified professionals, industry associations, and regulatory bodies, promotes trust and recognition of ISO 17024 certification. Collaboration fosters a supportive environment for certification and enhances industry credibility.

Conclusion

Achieving ISO 17024:2012 certification involves a structured and rigorous process that emphasizes consistency, impartiality, and credibility in personnel certification. By adhering to ISO 17024 requirements, organizations demonstrate their commitment to maintaining high standards in certification practices. Continuous compliance, supported by ongoing surveillance and re-certification processes, ensures that certified professionals uphold their competence and integrity in the global marketplace.